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Parts sold separately Factory Refurbished products These are the current Pelco Warranty terms for new product sales and do not affect the warranty duration for products previously sold. To ensure the best experience when using Pelco products, please protect your system. It is highly recommended that users install compatible safety devices such as an uninterruptible power supply UPS or electrical surge protection device to protect against potential power surges.
Products produced under Special Modification Request SMR carries the warranty of the standard product upon which the SMR product is based with the following exceptions: SMR dark paint colors on outdoor or Custom Match products have a 3-month warranty. Other SMR exemptions would be modifications that includes any electronics or change to the thermal performance of the item have a 3-month warrantly.
Product damages which occur during transportation or due to storage are excluded from this warranty. Product storage and non-operating guidance is published in SpecSheets specification sheets.
Product damages due to exposure to fire, water, snow, moisture, or liquid ingress or sand except for any such exposure to environmental conditions that the product was specifically designed to withstand as indicated in the applicable specifications for the product are excluded from this warranty.
Product damages due to installation in a corrosive environment including, for example, an environment in which the product is exposed to acid rain, hydrogen sulfide or excessive salt in the air except for any such exposure to environmental conditions that the product was specifically designed to withstand as indicated in the applicable specifications for the product are excluded from the warranty. There are no explicit warranties for software including video management system VMS , integrations, analytics, and camera firmware software which are covered under support, patch, and software upgrade plan policies.
Warranty for professional service work is stated in individual signed agreements and is limited to the terms and duration of the specific agreement.
Warranty Information: Pelco will warrant all replacement parts and repairs starting 90 days from the date of Pelco shipment for the terms listed above. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty. Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products.
In no event will Pelco be liable for any special, incidental, or consequential damages including loss of use, loss of profit, and claims of third parties however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state. The following information must be provided: Product model and serial number Date of shipment, P.
Goods returned for repair should be clearly identified with the assigned RMA number and freight should be prepaid. Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.
Extended Warranty: Product warranty can be extended up to five 5 years total for cameras, mounts, accessories, and enclosures. Warranties can also be extended for VideoXpert servers and storage for up to five 5 years. Extended warranties may be purchased by direct customers only and must be purchased within 60 days of product shipment. Some exclusions, such as non-paint special modification request SMR products, apply. Returns and Claims: In the case of logistic, technical, or commercial claims, please contact Pelco at or All claims must be accompanied by the RMA number which must be clearly displayed on the outside of the box.
Non-compliance to this policy will result in shipment returned to sender. A credit will only be issued after the product is received and evaluated by Pelco. The customer is responsible for inbound freight to Pelco in such instances. All merchandise returned outside of the technical failure policy will be processed as a repair only. The repaired product will be sent back to the customer with freight paid by Pelco.
Product Licensing: All software licenses for VideoXpert, Digital Sentry, and Endura systems may be transferred to a new physical or virtual "VM" system a maximum of one 1 time for the purpose of allowing a customer to replace aging or failing hardware. Any exception to this rule is at the sole discretion of Pelco Technical Support for the purpose of a catastrophic system failure only. Any abuse is strictly prohibited and may result in suspension of your account or support services.
Effective: April 16,
Pelco BU5 Series BU5-IRV12-6 - surveillance camera Specs
Pelco BU5-IRV12-6 Outdoor IR Rugged Bullet Camera, 3.3-12mm, NTSC
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